4 Questions to Ask About Your Customers’ Experience“They are not my competition!”, she almost blurted. “Wow, that’s it.”Aug 16Aug 16
Be So Good They Can’t Ignore YouSteve Martin liked to give the advice, “Be so good they can’t ignore you.”Aug 9Aug 9
The $0.50 Sweet Secret WeaponSuperOffice did a survey and found that 81% of organizations cite Customer Experience as one of their top competitive differentiators.Jul 23Jul 23
These Few Business Basics Really MatterHarvard Business Review published What Really Works, in business back in July 2023, a summary of the Evergreen Project. The lessons are as…Jun 211Jun 211
Beyond “What We Do”: How to Stand OutI was talking with a practice owner the other day and asked her, “What do you do?”May 10May 10
“TRICKY BALANCE BETWEEN SAFETY AND FINANCIAL PERFORMANCE”“BOEING FACES TRICKY BALANCE BETWEEN SAFETY AND FINANCIAL PERFORMANCE”Mar 19Mar 19
Tell Me About a Time When You CollaboratedThe interview was winding down and I asked my final question, “Will you tell me about a time when…Dec 26, 2023Dec 26, 2023
🚀 Unlocking Employee Engagement: The Power of Clarity in the Workplace 🚀In the ever-evolving landscape of the modern workplace, one statistic from Gallup’s Annual Employee Engagement Survey stands out: a…Sep 29, 2023Sep 29, 2023
Your Unique and Precious Business is Eminently PredictableWhen Rand Stagen came to EO San Francisco, he put up a picture of his daughter when she was about a year old. And he said, “My daughter is…Aug 22, 2023Aug 22, 2023
We’re (almost) All Doing Job Search and Hiring WrongThere’s a show on Netflix called The Longest Third Date. Basically, a young couple decided to go to Costa Rica for their third date and got…Aug 14, 2023Aug 14, 2023
